In today’s fast-paced business world, seamless communication is key. Dialog’s My Call Center is a Hosted PABX (Private Automatic Branch Exchange) service designed to bring powerful PBX functionality to your mobile devices without the need for heavy investments in hardware. Whether you’re a small startup or a large enterprise, My Call Center ensures smooth, efficient communication for your team and customers. Let’s explore how this service can benefit your organization.
What is My Call Center?
My Call Center is a hosted solution that extends advanced fixed-line PBX features to mobile devices. It provisions basic phones, smartphones, and other devices into a unified group using the BroadSoft platform. This cloud-based approach enables your company to:
- Improve internal and external communication efficiency
- Avoid heavy investments in traditional PABX hardware
- Stay connected and manage calls using existing mobile devices
This service empowers businesses to experience unified communication features without upgrading their phone systems or installing complex hardware.
Benefits of My Call Center
Here’s why My Call Center is the ideal communication solution for modern businesses:
1. Simplified Access
Customers can contact your organization using a single hotline number, eliminating the need to remember multiple contact numbers.
2. Enhanced Security
Companies can mask employees’ mobile numbers with the hotline number for outgoing calls, ensuring privacy.
3. Mobility and Flexibility
Employees can stay reachable and never miss important calls, even when they’re on the go.
4. Hassle-Free Operation
Use your existing Dialog mobile phones without needing additional hardware.
5. Eco-Friendly Solution
No need for wired networks or additional power consumption for PABX systems.
6. Scalability
Pay as you grow — start small and expand the service as your business scales.
Key Features of My Call Center
My Call Center is packed with features designed to enhance productivity and communication efficiency:
- Pay-as-you-grow service
- No additional hardware or network required
- Work from anywhere with ease
- User-friendly GUI for configuration
- Hotline and department management
- Call forwarding and intelligent queue management
- Dynamic agent and call transfer options
- Inbound and outbound call center capabilities
- Web interface for generating reports
These features ensure businesses can manage customer interactions smoothly, whether handling inbound queries or conducting outbound campaigns.
Cost Structure
My Call Center offers competitive rates tailored to various business sizes:
| Number of Agents | Monthly Rental | Free Minutes | Cost per Minute After Free Quota |
|---|---|---|---|
| Up to 5 | Rs. 7,500 | 3,000 | Rs. 2.50 + Tax |
| 5 to 20 | Rs. 15,000 | 6,000 | Rs. 2.50 + Tax |
| 21 to 50 | Rs. 25,000 | 10,000 | Rs. 2.50 + Tax |
| 50+ | Rs. 40,000 | 16,000 | Rs. 2.50 + Tax |
This flexible pricing model helps businesses of all sizes manage communication costs effectively.
How to Get Started
To get started with My Call Center, you’ll need the following information:
- Corporate Name
- Corporate Address
- Contact Person
- Dialog Mobile Number
- Email Address
- Copy of Business Registration Document
Need Assistance?
For further information or assistance with onboarding, please contact:
INTRO3 Business RingIN Tone Service
📞 0117 255 557 | 0777 645 510