đź“Ś Frequently Asked Questions (FAQ)
Welcome to the Intro3 RingIN Tone Service Help Center
1. What is Intro3 RingIN Tone Service?
Intro3 is Sri Lanka’s premier RingIN Tone service provider, offering professional business welcome tunes for companies through major telecom providers like Dialog, Mobitel, Hutch, Airtel, and SLT.
2. How do I request a RingIN Tone for my business?
Simply contact us and provide your business details. We will guide you through the script creation, audio selection, and activation process.
3. Is there an initial fee for requesting a ringtone?
No, the initial script and consultation are provided free of charge. Charges only apply after you approve the audio version and receive our invoice.
4. Is the advance payment refundable?
No, the advance payment is non-refundable as it covers voice recording and production costs.
5. How long does it take to activate the RingIN Tone?
Activation time depends on the respective telephone network. We will submit your request promptly, but delays may occur based on the telecom provider’s process.
6. Will I be charged by the telephone company too?
Yes. Your telecom provider may apply their own charges for the RingIN Tone service. All fees are subject to government taxes.
7. Can I request changes to my voice track?
Yes, one-time changes based on the original transcript are free. Additional edits or new content will incur an extra voice recording fee.
8. What are your working hours?
Our support team is available Monday to Friday from 8:30 am to 5:00 pm.
9. Do you support all networks in Sri Lanka?
Yes! We offer RingIN Tone services across Dialog, Mobitel, Hutch, Airtel, and SLT.
10. Where can I find your Privacy Policy and Terms?
You can visit our website at www.intro3.com to read our complete Privacy Policy and Terms & Conditions.
11. How can I contact you?
đź“Ť Address: No. 227/2, Galle, Sri Lanka
đź“ž Office: 0117 255 557
📱 Mobile & WhatsApp: 0777 645 510
📧 Email: [email protected]